Return policy
I put a lot of care into every consultation and every piece that leaves my hands. My goal is always that you feel confident in your investment — which is why I work hard to make sure we've got the right piece before anything ships. Here's what you need to know.
5-day return window
You have 5 days from confirmed delivery to initiate a return. Items must be returned within this timeframe to be eligible for a refund or exchange.
Item condition
Items must be unused, unworn, and in their original condition with all tags attached. Products showing signs of wear or damage may not be accepted.
How to return
Contact our customer service team to initiate your return. We'll provide you with a return authorization and shipping instructions. Pack your item securely and ship it back to us.
Refund Processing & Restocking Fee
Once we receive and inspect your return, we'll process your refund within 5-7 business days. A 10% restocking fee applies to all eligible returns. Every returned piece is professionally re-inspected, washed, and prepared before it can go to another client, this is what that fee covers. Refunds will be issued to your original payment method.
Return shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service. Return shipping is the customer's responsibility. Original shipping fees are non-refundable.
Non-returnable items
Custom pieces are made specifically for you and cannot be resold. Any piece that has been cut, coloured, styled, or professionally fitted is final sale — no exceptions. All customized orders are final sale.